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NORFOLK PLUMBING 24/7 LTD

Serving Norfolk and surrounding areas for over 10 years. Our services are mainly for emergencies, and we’re available 24/7. We also provide boiler replacement, servicing, and repairs, as well as general plumbing and heating. In addition, we offer blocked drain solutions with inspection camera services.

If you’re facing an emergency, don’t wait—book a visit and we’ll be there in as little as 1 hour to fix the issue.

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Privacy Policy

Last updated: 23 June 2026

This Privacy Policy explains how NORFOLK PLUMBING 24/7 LTD (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you visit our website https://np247.co.uk (“Website”) or contact us to request emergency plumbing/heating services or a quote.

1. Who we are (Data Controller)

Business name: NORFOLK PLUMBING 24/7 LTD
Website: https://np247.co.uk
Email: norfolkplumbing247@gmail.com
Phone: 07762115010

Our registered address and company details are available via public company records (e.g., Companies House) and can be provided to you upon request.

2. What this policy covers

This Privacy Policy applies to:

  • visitors to the Website;
  • customers/people who submit enquiries, request emergency call-outs, or request quotes via the Website forms or by contacting us;
  • people whose information we receive in connection with a service visit (for example, the property address and details of the issue).

3. Personal data we collect

3.1 Information you provide to us

When you submit a form or contact us, we may collect:

  • your name;
  • your email address;
  • your phone number;
  • the property postcode and/or address;
  • details of the plumbing/heating issue (message/free text);
  • any other information you choose to include in your message.

3.2 Information we collect automatically

When you use the Website, we may collect:

  • IP address (in server logs);
  • device and browser information (e.g., browser type/version, operating system);
  • pages viewed, referral/exit pages, and approximate visit time;
  • interaction data related to the Website (including form submission events);
  • basic performance/error logs.

3.3 Cookies and similar technologies

We may use cookies and similar technologies to help the Website function, remember limited preferences where applicable, and understand Website usage (depending on which tools are enabled on the Website). See Section 10 for more details.

4. How we use your personal data (purposes)

We use personal data for the following purposes:

  1. Providing services and responding to requests
    • to handle emergency call-out requests and quote requests;
    • to communicate with you about scheduling, availability, and service details.
  2. Customer support and administration
    • to manage bookings, visit confirmations, and follow-ups;
    • to handle warranty enquiries.
  3. Safety, risk, and operational needs
    • to understand the nature of the problem you reported so we can prepare properly;
    • to take reasonable safety steps where urgent actions are required.
  4. Legal compliance and protection of our rights
    • to comply with applicable legal obligations;
    • to deal with disputes and enforce payments where applicable;
    • to protect against misuse or fraud.
  5. Improving our Website
    • to maintain and improve Website performance and usability.

5. Legal basis for processing (UK/EU GDPR)

Where GDPR applies, we rely on the following legal bases (depending on the specific processing activity):

  • Contract / pre-contract steps: to respond to enquiries, arrange appointments, and provide services you request.
  • Legitimate interests: to secure and maintain the Website, prevent abuse, and improve user experience.
  • Legal obligations: where processing is required by law.
  • Consent: only where required by law (for example, for certain non-essential cookies/technologies, if applicable).

6. Who we share personal data with

We may share personal data with:

  • Service providers/processors that help us run the Website and manage enquiries (e.g., hosting/IT providers and technical support);
  • Professional advisers (e.g., legal or accounting advisers) when necessary to manage disputes or compliance matters;
  • Payment and invoicing related providers where applicable;
  • Authorities where required by law.

Embedded third-party content (YouTube)

If you view pages that contain embedded YouTube videos, YouTube (Google/YouTube) may receive information about your visit and may set cookies or use similar technologies. See Section 10.

7. International data transfers

Some third parties (including YouTube/Google) may process personal data in countries outside the UK/EEA, where data protection rules may differ. Where required, we rely on appropriate safeguards for international transfers.

8. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

  • handling your enquiry/booking and providing services;
  • managing warranty enquiries within the warranty period;
  • dealing with disputes and enforcing our rights where necessary;
  • complying with legal record-keeping obligations.

After the relevant period, data is deleted or anonymised where feasible.

9. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. Cookies, tracking technologies, and embedded YouTube

10.1 Cookies on our Website

Our Website may use cookies or similar technologies to operate and improve the Website. You can control cookies via your browser settings (for example, blocking or deleting cookies).

If you block certain cookies, the Website may not function properly.

10.2 Embedded YouTube videos

The Website may include embedded YouTube videos.

When you view pages containing YouTube embeds, YouTube may:

  • collect information about your visit and device/browser;
  • set cookies or use other tracking technologies through the embedded player;
  • process data to provide and improve the video content and related services.

YouTube/Google’s processing is governed by YouTube/Google’s privacy practices. You can review:

11. Your rights

Depending on your location and applicable law, you may have the right to:

  • access your personal data;
  • rectify inaccurate personal data;
  • erase your personal data (in certain circumstances);
  • restrict processing;
  • object to processing based on legitimate interests;
  • withdraw consent where processing is based on consent (if applicable);
  • data portability (where applicable);
  • lodge a complaint with a supervisory authority (e.g., the UK Information Commissioner’s Office).

To exercise your rights, contact us using the details in Section 16.

12. Automated decision-making

We do not use your personal data to make automated decisions that have legal or similarly significant effects on you.

13. Children’s privacy

The Website and services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will take appropriate action.

14. Links to other websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. This Privacy Policy applies only to our Website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date indicates the most recent version.

16. Contact us

If you have questions, requests, or concerns about this Privacy Policy, contact us: